Refund policy

 

At HAAGMADE, we take pride in our work and strive for customer satisfaction. Because each item is made to order, the following policies apply to all purchases.

No Returns or Exchanges
We do not accept returns or exchanges on any products once production has begun.

Order Cancellations
Orders may be canceled within 24 hours of purchase. After 24 hours, materials and production may already be in progress and cancellations are not guaranteed.

Custom & Sized Products
Customers are responsible for selecting the correct size, configuration, and specifications at checkout. We are not responsible for errors in selection.

Damaged or Defective Items
If your order arrives damaged or defective, you must contact us within 48 hours of delivery with clear photos of the item and packaging.

If approved, we will determine an appropriate resolution, which may include:

·         Repair

·         Replacement

·         Partial refund

We do not offer refunds or replacements for damage reported after 48 hours.

Shipping Issues
We are not responsible for delays, loss, or damage caused by shipping carriers. However, we will assist in filing claims when applicable.

Non-Refundable Situations
Refunds will not be issued for:

·         Incorrect measurements or selections made by the customer

·         Delays outside of our control (including shipping delays)

·         Minor variations in finish, welds, or color inherent to metal fabrication

Chargebacks & Disputes
By completing a purchase, you agree to these terms. Unauthorized chargebacks or disputes may be contested with supporting documentation, including this policy and order details.

Contact
For any issues, contact us within the required timeframe:
haagmade@gmail.com